CATSKILL GIFTS WHOLESALE
: FAQ's
FAQ's
Are there any fees
associated with your company?
There are NO REGISTRATION FEES, NO DROPSHIPPING
FEES, NO MINIMUM PURCHASES, NO SIGN-UP FEES OR NO MEMBERSHIP FEES!
Is there
a minimum for ordering or can I order 1 single item?
$0 Min Order. This means you can order 1
item, singles, cases, bulk.
How can a customer place an
order?
You Can "Place Your Order" via
Internet off our secure website or
Email
or Telephone @ 800.839.1015, [we will call back to
confirm order]
What form of
payments do you accept?, CODs or Net 30/60/90?
We accept Discover, American Express,
MasterCard, Visa, PayPal, Money
Orders, Business Checks, Bank Checks & Wire Transfers. (min $500 for wire transfers)
| Method of Purchase |
Minimum Amount |
Maximum Amount |
| DIRECT SHIP -
PURCHASED BY YOU, GOING TO YOU: |
|
|
| Credit Card |
$0 |
$2500 |
| PayPal |
$0 |
$2500 |
| Check - Business or Bank US ONLY |
$100 |
Unlimited |
| Wire Transfer - US
& INTERNATIONAL |
$500 |
Unlimited |
| |
|
|
| DROPSHIP -
PURCHASED BY YOU, GOING TO YOUR CUSTOMER |
|
|
| Credit Card - Dropship |
N/A |
N/A |
| PayPal - Dropship |
$0 |
$150 |
| Check - Business or Bank - US ONLY |
$150 |
$500 |
|
Wire Transfer - US &
INTERNATIONAL |
$500 |
Unlimited |
Do you provide any email
notifications?
We
follow thru all the way with your order. You are automatically sent an
email when your order is placed with us so that you can confirm your order and
information. You are then sent an email when we process your order,
providing you with an invoice number with which you can track your order. If you wish to be updated
on "Out Of Stock" and
Discontinued items,
click on the link on the main page and that will generate the current List
accordingly. We recommend highly to subscribe to our mailing list:
NEWSLETTER
for New Arrival updates and super specials only provided to our
subscribers
How do I get started with you?
To open an account with
us, you must
Register with us, and we recommend subscribing to our
NEWSLETTER
I am ready to
begin, how do I place my order right now?
After you have registered and subscribed
to our newsletter, view our
Online Catalog from our
MAIN DIRECTORY page and visit the categories of your choice. Click on the
shopping cart next to the item you wish to order; leave at 1 if single, if not,
change to quantity that you wish. If continuing with purchase, then click on
"Continue Shopping", if not then you may edit your order here, or if finalize,
you may "Check Out". Place
your billing info in the first section, and your shipping info in the section
below that. If you are dropshipping, place your customer's info in the 2nd
section. Proceed
to payment page, fill in the requested payment info and at the bottom, click
"SUBMIT". Please
print the receipt page for your records, yes this is very important. Be
extremely careful when placing an order with us. Once an online order is generated, the item is considered sold
to you and we cannot stop it. At your expense, you will need to send back.
What if I need to
cancel an order after I placed it?
If you cancel an order after you have placed the order, and the
online order number has been generated, you are responsible for the shipping
charges and 25% restocking fees.
What about discounts?
Our
prices are absolute wholesale, however, we offer bulk pricing on merchandise.
On top of the bulk pricing, we often process thru our newsletter a special
discount code that can be applied to your orders giving you a greater profit.
How
do I get a listing on the out of stock or discontinued items?
We
have 2 links on the main page, 1.
Out of Stock List and 2.
Discontinued List for you to access whenever you wish to update your
site accordingly. This will allow our
newsletter to go out monthly or semi monthly rather than every few
days that we update the Out of Stock & Discontinued List
What if an item is not on the website, out of stock list or discontinued list?
If an item
is nowhere to be found that means that we do not carry it any longer.
What if I receive a
damage or am missing an item?
If you have Claims/Damages, please
visit our claims page. PLEASE DO NOT CALL IN
DAMAGES. You may be required to
take digital pictures of the damages to provide proof to be sent by
email, or if not available, paper photos forwarded to us at
our address. We will explain what you
need to do and explain what we will do. If you are missing an
item, please wait 1-2 more business days, in case the order was
separated in transit or you can look up your invoice number on our
tracking page to see if your order was complete.
If completed, place a claim with us for missing
items
Can I track my order?
You will
be provided with an invoice number upon us processing your order. You will
need this invoice number to track your order on our UPS
site link. Orders going to a physical address can be
tracked. Orders going to a PO Box cannot be tracked.
Please remember to allow 1-2 business days for processing and 4-7 business days
for shipping.
What if an
item is not available for any reason?
If an item[s] is/are not available, we will not backorder
and will refund your funds for any "N.A." or "Out of Stock" item[s]. If an item is "Out of Stock" and is expected to be in within 24 hrs, we will contact you via email or telephone and see if you desire to wait the 24 hrs or to proceed with a refund.
If you receive a refund, please read your email because we will let you know via
email why you are receiving a refund. For example: N.A. = NOT AVAILABLE or
DISC = DISCONTINUED. Click on the link
to see if your item is posted as an
Out of Stock or
Discontinued item.
Do you have a return policy?
We have a 15 day 100% guarantee on merchandise from the date of delivery.
You must contact us to make arraignments for any returns. Please do not take it upon yourself
to simply return any merchandise or you will void any and all return rights. We
will provide instructions to you via email on how, when and where. All
orders returned, for other than damages will be charged a 25% restocking fee
plus shipping. Please check your
merchandise carefully upon ordering and receipt of order.
What are your shipping charges?
Shipping starts out at $9.95 minimum. Examples: if you
order] totals $10, then shipping is $9.95. If your order totals $100
wholesale, then
shipping is 24.3% or $9.95 whichever is higher. Using this example the
$100 wholesale [$200-$300 retail], would be calculated at x24.3% for a total of $24.30 shipping
for $200-$300 worth of merchandise because $24.30
is higher than $9.95.
This is approx 10% of the retail!
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Do you ship outside the
continental USA?
We ship anywhere in the continental USA, plus; Alaska, Hawaii , Guam, Puerto Rico, US Military Bases: Shipping
cost are $20.00 MINIMUM or approx. 38%-48% of the Wholesale Order, whichever is greater, ships Air Mail Only, taking 2 weeks for delivery.
($100 Wholesale - $200-$300 Retail; 38-$48 for approx $300 Retail). We do not ship outside of the mentioned areas.
How long does my order take to
arrive?
Orders are processed most of the time
in approx. 2 BUSINESS days of receipt and clearing of payment, and should arrive
in 7 BUSINESS days or less after processing, not including Saturdays, Sundays or
holidays for a total of 9 BUSINESS days or less. Shipping is via UPS
unless going to a PO Box, then it goes via USPS which is not trackable by us and
may require an extra few days, due to the post office. All items carry
insurance and must be signed for. You cannot request on your order for "NO
SIGNATURE REQUIRED".
What is DropShipping?
Diversified Revenues
with Distributed Responsibility
Unlike in other ecommerce
transaction, Drop Shipping requires two entities to complete an order;
namely an online store (where one accepts orders online) & a Drop
Shipper (who actually delivers the order to customer). In Drop Shipping,
online storeowner and Drop Shipper could be different individuals.
The operations:
1. Your customer places an
order (say of $100) on your online store.
2. You place a copy of the order to us, your drop shipper, who ships the
goods to the customer. Your information goes in the billing
section and your customers information goes in the shipping section.
How does one earn in this
process?
The drop shipper charges
the online storefront owner for the goods shipped (say with $40) and the
storeowner in turn earns the difference between the prices he charges
from customer and pays to the drop shipper (in our case the storefront
owner will earn $60).
Drop shipping helps both the online storeowner and drop shipper to
diversify their sources of revenue and at the same time distribute their
risks.
Benefits to Online
Storeowner:
If you are an Online
Storeowner, this can be a low risk Ecommerce business model. Drop
Shipping is a sought after business model when you are risk averse
and still want to fetch respectable revenues. Drop Shipping may have
following benefits:
Zero Inventory: You are saved of building a strong inventory
of the goods sold, as you do not need to manage the inventory or
shipping related issues. You place the orders to us
and we takes care of order fulfillment issues.
Sell Unlimited Products: With no inventory to maintain, you
can expand your business and sell unlimited products without getting
bothered of inventory related issues.
Benefits for Our Customers:
If you use us as your Drop
Shipper, this can be a low risk ecommerce model to earn through Internet
without having an online store of your own. For you, contracting with us on Drop Shipping acts as a
lower risk preposition.
Do you blindship?
Upon
checkout, your information goes in the billing section and your customer’s
info goes in the shipping section. CATSKILL GIFTS WHOLESALE does not
appear on any info in the dropship order. The order is blindshipped or
in other words, sent by you and not by CATSKILL GIFTS WHOLESALE.
Our
name, telephone, email, contact info is not on the package or invoice.
The invoice reflects you and your business. The outside package comes
from a generic name, "Fulfillment Center", for insurance purposes, as all of
our shipments, ship insured. You don't need to have the merchandise
shipped to you, and then from you to your customer, thus cutting down double
shipping and increasing profit.
Is
there a Rush Shipping?
We do have available the DHL 3
day RUSH which is prohibitively expensive at approx 40% of the wholesale
cost of the merchandise and carries a minimum of $20 - $25. WE DO
NOT RECOMMEND USING DHL UNLESS ABSOLUTELY NECESSARY due to the cost.
Examples: a $100 order can ship for $40-$50 and a $1 order can ship
for $20 - $25 due to the minimum.
Do you have paper
catalogs available?
Yes, we have several. Due
to the high cost of paper and weight thereof, we encourage our customers
to use our online catalog, however, when online
will simply not do or is not preferred, there are
paper catalogs for sale. For convenience
of resellers, there are only retail prices in the catalog, [wholesale
prices and online specials are strictly online ONLY], our company info
is nowhere in or on the catalog and there is a placement area for you to
place peel & stick labels for your business info on the back of the
catalogs.
What is Catskill Power Sales?
Catskill
Power Sales is basically 'advertising on steroids', period! It
is the best, the fastest, the easiest, the least expensive method of
advertising your business to thousands, tens of thousands, hundreds of
thousands of people that want your business, at the push of a button.
If you are not part of
Catskill
Power Sales, you are not exceeding your advertising efforts!
Plus, now there is a
compensation plan that will pay you to refer others. This is a win
win situation where you need to advertise your business to make money
plus you are paid to advertise the advertisement that others need to
make money.
Catskill Gifts Wholesale
Copyright © 2001 [Catskill Gifts Wholesale]. All rights reserved.
Revised:
12/17/08
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